Recover your login or password

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Find my FranceDNS login

If you have lost, forgotten, or you do not know your FranceDNS login, we offer two simple ways to find:

Search by email address or domain name

To do so, reach Your Account and use the tool Retrieve your handle

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Fleche.gif Retrieve your username via email

1. Access the recovery form

2. Indicate your email address in the field and click on <Search>

3. If a match is found, the list of possible logins will be displayed as a table

4. If no match is found, the message "No result" will be displayed.

You have probably been using a different email address when you have been setting up your FranceDNS account.

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Fleche.gif Retrieve your login via your domain name

1. Access the recovery form

2. Enter a domain name attached to the desired username in the appropriate field and click <Search>

3. If a match is found, the list of possible identifiers is displayed as a table

4. If no match is found, then the message "No result" is displayed.

Recovering a lost password

To do so, reach Your Account and use the Retrieve my password tool

Fleche.gif Recovering a lost password

1. Access the recovery form

2. Enter your username in the appropriate field and click on <Receive>

3. You get your password to your ID email address

Warning.gif If your email is not valid anymore, you won't receive the password.

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Both email and password invalids

If your handle email address is invalid, you won't get any password. In this case, you must follow this paper procedure :

1. Download paper form

2. Fill out the document and sign it

3. Attach a copy of your ID card and all the elements necessary to prove that you are the owner of the ID

4. Send your request to :

Via regular mail:

FranceDNS - Euratechnologies
165 avenue de bretagne
59000 LILLE
FRANCE

Via FAX +33.366720504

Via Email to support@francedns.com

5. We will change the email address after we receive your folder

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