WHMCS Troubleshooting

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Contents

Fleche.gif Log

The module support the logging feature in WHMCS.

You need to active the logging feature

in section “utilities” > “Logs” > “Module Log”
Then click onto “Enable debug Logging”. 

Every communication between WHMCS and our module will be logged. It will be possible to see into the same section above all recorded actions and track down any issues.


Fleche.gif Blank pages

When you are accessing a domain name through a customer profile, you get a blank page.

It means that a PHP error occurred(WHMCS do not display PHP errors on the screen).

Check the web server's error log of the web server for the PHP error

In 90% of cases, support for SOAP functions is not enabled. Check Pre-requisites

Fleche.gif Exception : E01-M0101

You are unable to connect our API with error “Unable to connect - Bad login / password combination”

This error can occur for many reasons: - Your login or password is incorrect. Ensure you are using the same credential for connecting your FranceDNS account - You try to log on to the production system with your OTE access or vice versa.

Fleche.gif Exception : E01-M0102

You are unable to connect to our API with error “Unable to connect – Connection denied”

This error can occur for many reasons: - Your account may not be activated yet. If you just applied for the reseller program, our sales team must approve your membership - Your account is suspended

In any cases, contact us

Fleche.gif Exception : E15-M1502

When you are accessing a domain name through a customer profile, you can see the error message “: Object [domain] doesn't exist - Domain is unknown in our system”

This error can occur for many reasons:

- An error occurred during the registration or transfer request to FranceDNS

- The registration or transfer request to FranceDNS was successfully done and an ID operation has been generated. However this operation is still into the processing queue

- The domain name has been removed from our system due to a non renewal

Fleche.gif In some section, nothing happens

As explained into this manual, our API works in asynchronous mode. This way, some operation requested by WHMCS are not performed in realtime.

Example:

–Update of contact details / whois

–Update of nameservers

-Update of registrar lock

WHMCS shows domain's details in realtime by querying our API. So the new details will be shown only when the change has been done on our side.

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